Warranty and Repair service
DUALi warrants that all Products delivered hereunder will be free from defects in materials and workmanship for a period ending on twelve (12) months after shipment to Customer.
The damages(defaults) prescribed below are NOT to be covered by warranty.
User’s misuse of part/component.
Adding certain functions or extension of system.
Fault by the unqualified user’s own intention of repairs.
Fault by User’s misuse against the product’s manual.
Product’s inspection requirement.
If the defective product is under warranty, you may start the Return Merchandise Authorization (RMA) process. Please contact and ask for RMA form.